Privacy and policy

Thank you for joining our online plate form. At Online School Nepal (“Online School Nepal,” “we,” “us”), we respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data. Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the Online School Nepal websites, mobile applications, APIs, or related services (the “Services”). It also applies to prospective customers of our business and enterprise products. By using the Services, you agree to the terms of this Privacy Policy. You shouldn't use the Services if you don't agree with this Privacy Policy or any other agreement that governs your use of the Services.

1. What Data We Collect

We collect certain data from you directly, such as information you enter yourself, data about your consumption of content, and data from third-party platforms you connect with Online School Nepal. We also collect some data automatically, such as information about your device and your interactions with our Services.

1.1 Data You Provide to Us

We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.

Account Data:

In order to use certain features (like accessing content), you need to create a user account. When you create or update your account, we collect and store the data you provide, such as your email address, password, phone number, occupation, skill interests, gender, race, ethnicity, government ID information, verification photo, age, date of birth, and account settings. We assign you a unique identifying number (“Account Data”).

Profile Data:

You can also choose to provide profile information, such as a photo, headline, biography, language, website link, social media profiles, country, or other data. Your Profile Data will be publicly viewable by others.

Shared Content:

Parts of the Services let you interact with other users or share content publicly, including posting reviews about content, asking or answering questions, sending messages to students or instructors, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted.

Educational Content Data:

When you access content, we collect certain data, including which courses, assignments, and quizzes you’ve started and completed; content purchases and credits; subscriptions; completion certificates; your exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, and other items submitted to satisfy course and related content requirements. If you are an instructor, we store your educational content, which may contain data about you.

Student Payment Data:

If you make purchases, we collect certain data about your purchase (such as your name and ZIP code) as necessary to process your order. You must provide certain payment and billing data directly to our payment service providers, including your name, credit card information, billing address, and ZIP code. We may also receive limited information, such as the fact that you have a new card and the last four digits of that card, from payment service providers to facilitate payments. For security, Online School Nepal does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

Instructor Payment Data:

If you are an instructor, you can link your Khalti, eSewa, Fonpay or other payment account to the Services to receive payments. When you link a payment account, we collect and use certain information, including your payment account email address, account ID, physical address, or other data necessary for us to send payments to your account. In some instances, we may collect ACH or wire information to send payments to your account. To comply with applicable laws, we also work with trusted third parties who collect tax information as legally required. This tax information may include residency information, tax identification numbers, biographical information, and other personal information necessary for taxation purposes. For security, Online School Nepal does not collect or store sensitive bank account information. The collection, use, and disclosure of your payment, billing, and taxation data are subject to the privacy policy and other terms of your payment account provider.

Data About Your Accounts on Other Services:

We may obtain certain information through your social media or other online accounts if they are connected to your Online School Nepal account. If you log in to Online School Nepal via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on the platform or service, we may collect your name, profile picture, account ID number, login email address, location, physical location of your access devices, gender, birthday, and list of friends or contacts. Those platforms and services make information available to us through their APIs. The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us. If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.

Sweepstakes, Promotions, and Surveys:

We may invite you to complete a survey or participate in a promotion (like a contest, sweepstakes, or challenge), either through the Services or a third-party platform. If you participate, we will collect and store the data you provide as part of participating, such as your name, email address, postal address, date of birth, or phone number. That data is subject to this Privacy Policy unless otherwise stated in the official rules of the promotion or in another privacy policy. The data collected will be used to administer the promotion or survey, including notifying winners and distributing rewards. To receive a reward, you may be required to allow us to post some of your information publicly (like on a winner’s page). Where we use a third-party platform to administer a survey or promotion, the third party’s privacy policy will apply.

Communications and Support:

If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you, such as your name, email address, messages, location, Online School Nepal user ID, refund transaction IDs, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy. The data listed above is stored by us and associated with your account.

1.2 Data We Collect through Automated Means

When you access the Services (including browsing content), we collect certain data by automated means, including:

System Data:

Technical data about your computer or device, such as your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types (“System Data”).

Usage Data:

Usage statistics about your interactions with the Services, including content accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, referrer, and other data regarding your use of the Services (“Usage Data”).

Approximate Geographic Data:

An approximate geographic location, including information such as country, city, and geographic coordinates, calculated based on your IP address.

The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with your account.

1.3 Data From Third Parties

If you are an Online School Nepal Business enterprise or corporate prospect, we may collect certain business contact information from third-party commercial sources.

2. How We Get Data About You

We use tools such as cookies, web beacons, and similar tracking technologies to gather the data listed above. Some of these tools offer you the ability to opt out of data collection.

2.1 Cookies and Data Collection Tools

We use cookies, which are small text files stored by your browser, to collect, store, and share data about your activities across websites, including on Online School Nepal. They allow us to remember things about your visits to Online School Nepal, like your preferred language, and to make the site easier to use. Online School Nepal and service providers acting on our behalf (like Google Analytics and third- party advertisers) use server log files and automated data collection tools such as cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools“) when you access and use the Services. These Data Collection Tools automatically track and collect certain System Data and Usage Data (as detailed in Section 1) when you use the Services. In some cases, we tie data gathered through those Data Collection Tools to other data that we collect as described in this Privacy Policy.

2.2 Why We Use Data Collection Tools

Online School Nepal uses the following types of Data Collection Tools for the purposes described:

Strictly Necessary:

These Data Collection Tools enable you to access the site, provide basic functionality (such as logging in or accessing content), secure the site, protect against fraudulent logins, and detect and prevent abuse or unauthorized use of your account. These are required for the Services to work properly, so if you disable them, parts of the site will break or be unavailable.

Functional:

These Data Collection Tools remember data about your browser and your preferences, provide additional site functionality, customize content to be more relevant to you, and remember settings affecting the appearance and behavior of the Services (like your preferred language or volume level for video playback).

Performance:

These Data Collection Tools help measure and improve the performance of the Services by providing data on usage and interactions with the Services, helping us understand how people use the Services, and identifying areas for improvement. For example, Google Analytics and Mixpanel help us analyze and track data to help us understand how people are using the Services and identify areas for improvement.

Advertising:

These Data Collection Tools are used to deliver relevant ads (on the site and elsewhere) based on things we know about you like your Usage and System Data (as detailed in Section 1) and things we can infer from your data like your interests and age. They also help us understand the effectiveness of advertisements and communications. This data may be shared with advertisers and other parties who assist us with ad targeting.

2.3 Your Data Collection Tools Options

You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you disable cookies, you may lose some of the features and functionality of the Services, as cookies are necessary to track and enhance your site activities.

3. What We Use Your Data For

We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, serve personalized advertising, and as required by law or necessary for safety and integrity.

We use the data we collect through your use of the Services to:

• Provide, administer, and facilitate your use of the Services, including to display customized content and facilitate communication with other users;
• Process your requests and orders for courses, products, specific services, information, or features;
• Communicate with you about your account by:
  • Responding to your questions and concerns;
  • Sending you administrative messages and information, including messages from instructors and teaching assistants, notifications about changes to our Service, and updates to our agreements;
  • Sending you information and in-app messages about your progress in courses, rewards programs, new services, new features, promotions, newsletters, and other available courses (which you can opt out of at any time);
• Manage your account preferences;
• Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse;
• Solicit feedback from users;
• Market our products and services (and those of third parties) to you that we believe may be of interest to you;
• Learn more about you by linking your data with additional data through third-party data providers or analyzing the data with the help of analytics service providers;
• Identify unique users across devices;
• Tailor advertisements across devices;
• Improve our Services and develop new products, services, and features;
• Analyze trends and traffic, track purchases, and track usage data;
• As required or permitted by law; or
• As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.

4. Who We Share Your Data With

We share certain data about you with instructors, other students, companies performing services for us, Online School Nepal affiliates, our business partners, analytics and data enrichment providers, your social media providers, companies helping us run promotions and surveys, and advertising companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. Finally, we can share data in other ways if it is aggregated or de-identified or if we get your consent.

We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:

• With Your Instructors: We share data that we have about you (except your email address) with instructors or teaching assistants for content you access or request information about, so they can improve their content for you and other students. This data may include things like your city, country, browser language, operating system, device settings, the site that brought you to Online School Nepal, and your activities on Online School Nepal. If we collect additional data about you (like age or gender), we may share that too. We will not share your email address with instructors or teaching assistants.
• With Other Students and Instructors: Depending on your settings, your shared content and profile data may be publicly viewable, including to other students and instructors. If you ask a question to an instructor, your information (including your name) may also be publicly viewable by other users depending on your settings.
• With Service Providers, Contractors, and Agents: We share your data with third-party companies who perform services on our behalf, like processing payments, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
• With Online School Nepal Affiliates: We may share your data within our corporate family of companies that are related by common ownership or control to enable or support us in providing the Services.
• With Business Partners: We have agreements with other websites and platforms to distribute our Services and drive traffic to Online School Nepal. For example, we work with Brother in Jhapa. Depending on your location, we may share your data with these partners.
• With Analytics and Data Enrichment Services: As part of our use of third-party analytics tools like Google Analytics and data enrichment services like Clearbit, we share certain contact information, Account Data, System Data, Usage Data (as detailed in Section 1), or de-identified data as needed. De-identified data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these third parties to provide analytics services or match your data with publicly-available database information (including contact and social information from other sources). We do this to communicate with you in a more effective and customized manner.
• To Power Social Media Features: The social media features in the Services (like the Facebook, YouTube Like button) may allow the third-party social media provider to collect things like your IP address and which page of the Services you’re visiting and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party company’s privacy policy.
• To Administer Promotions and Surveys: We may share your data as necessary to administer, market, or sponsor promotions and surveys you choose to participate in, as required by applicable law (like providing a list of winners or making required filings), or in accordance with the rules of the promotion or survey.
• For Advertising: If we decide to advertise, we may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools to use this data to offer you targeted ad delivery to personalize your user experience (through behavioral advertising) and undertake web analytics. Advertisers may also share the data they collect about you with us. To learn more or opt out from participating ad networks’ behavioral advertising, see the section on Your Choices About the Use of Your Data below. Note that if you opt out, you’ll continue to be served generic ads.
• For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
  • Permitted or required by law;
  • Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
  • Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request;
  • Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;
  • Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
  • Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of Online School Nepal, our users, employees, members of the public, or our Services.
• During a Change in Control: If Online School Nepal undergoes a business transaction like a merger, acquisition, corporate divestiture, dissolution (including bankruptcy), or sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).
• After Aggregation/De-identification: We can disclose or use aggregate or de-identified data for any purpose.
• With Your Permission: With your consent, we may share data to third parties outside the scope of this Privacy Policy.

5. Security

We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account.

Online School Nepal takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and Online School Nepal, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact support with any concerns.

6. Your Rights

You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain analytics providers. You can update or terminate your account from within our Services, and you can also contact us for individual rights requests about your personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information.

You have certain rights around the use of your data. Below is a summary of those rights and how you can exercise them:

• Opting Out of Promotional Communications: You can opt out of receiving promotional communications from us by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences in your account. Note that you may continue to receive transactional emails about your use of our Services.
• Opting Out of Cookies and Data Collection Tools: You can set your browser to reject cookies, but this may limit your ability to use certain features of the Services or access certain functionality. For more information on cookies and how to control them, visit the help page of your web browser.
• Opting Out of Third-Party Analytics: To learn more about our use of third-party analytics and to opt out, visit our cookie policy (which includes our Do Not Track notice).
• Accessing, Updating, and Deleting Your Personal Data: You can access and update your personal data that Online School Nepal collects and maintains as follows:
  • To update data you provide directly, log into your account and update your account at any time.
  • To terminate your account:
    • If you are a student, visit your profile settings page and follow the steps detailed here.
    • If you have any issues terminating your account, contact us via our Support Center.
    • Please note: even after your account is terminated, some or all of your data may still be visible to others, including but not limited to data that has been (a) incorporated into others' accounts (e.g., comments); (b) shared with others (e.g., course content); (c) distributed on other media; (d) in information that has been incorporated into a course; (e) that we may have otherwise collected; or (f) that may have been retained for legal or operational reasons.
  • To request to access, correct, or delete your personal data, email osnepal23@gmail.com. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a legal basis to do so, including for mandatory record keeping and to complete transactions.
• Parents’ Rights: If you are a parent and you believe we have unintentionally collected your child’s personal data, please contact us to help delete that information.

7. Updates & Contact Info

When we make a material change to this policy, we’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via our Support Center with any questions, concerns, or disputes.

From time to time, we may update this Privacy Policy. If we make any material change to this Privacy Policy, we will notify you by email, by posting a notice through our Services, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, changes will become effective on the day they are posted.

As permitted by applicable law, if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.

If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our privacy team at osnepal23@gmail.com.